Delivery Accidents and Dispute Resolution
When delivery accidents occur, first secure evidence — photograph external and internal box conditions, with damaged items also photographed, and keep delivery invoices received upon completion. Immediately report to carrier customer centers to register accidents. Most carriers enable online reporting on websites or apps, with phone registration also possible, and registration numbers allow tracking of processing progress. Compensation procedures vary by carrier but typically take 1-2 weeks. After investigation, if carrier responsibility is acknowledged, item values or repair costs are compensated, with insurance deliveries compensating within insurance coverage. If disputes remain unresolved, report to the Korea Consumer Agency or Fair Trade Commission. The consumer counseling center (1372) provides free consultation and mediation, with Consumer Dispute Settlement Committee assistance available when necessary. Prevention is the best method — sufficient packaging before sending, insurance consideration, and frequent tracking checks enable immediate response to abnormalities.